FAQ

IMPORTANT INFORMATION

About the catalogue

As products are custom made, prices may differ here and there. The catalogue gives you an idea of the prices, but for a specific quotation you are welcome to contact us. Orders are custom made, therefore please note that there is a waiting period of 3-4 weeks after payment is received. *Prices are subject to change.

Shipment of orders

Orders are custom made, therefore please note that there is a waiting period of 3-4 weeks after payment is received. All products and their prices exclude delivery and courier costs. F&W Handmade is based in Brits. Courier cost to any city/town on every order is R 120.00. Customers have the option for free self collection – please arrange with us info@fearfullywonderfully.co.za

Payment

Once you have placed an order an invoice will be generated. Payment is required in order for your purchase request to be processed. All payments to be done via Direct Bank Transfer (or EFT). Make sure the reference is made clearly as per your invoice number. All proof of payments must be emailed to accounts@fearfullywonderfully.co.za. All banking details can be found on the invoice or here below:

F&W Handmade
FNB Universal Branch: 250655
Cheque Acc: 62659441548
Reference: Invoice No
Proof of Payment: accounts@fearfullywonderfully.co.za

Return and Refund Policy

Thanks for shopping at  Fearfully and Wonderfully Handmade. If you are not entirely satisfied with your purchase, we’re here to help.

You have 30 (change this) calendar days to return an item from the date you received it.

To be eligible for a return, your item must be unused and in the same condition that you received it. Your item must be in the original packaging.

Your item needs to have the receipt or proof of purchase.

Refunds

Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item.

If your return is approved, we will initiate a refund to your credit card (or original method of payment). You will receive the credit within a certain amount of days, depending on your card issuer’s policies.

You will be responsible for paying for your own shipping costs for returning your item.

Shipping costs are non-­refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

TERMS & CONDITIONS

The following Terms and Conditions apply to all products sold by Fearfully & Wonderfully Handmade:

  • By making payment on your order, you agree to ALL the terms and conditions as stipulated below.
  • Please review all information and details contained in your invoice (quantities, descriptions, spelling etc.). Your order will be made EXACTLY as detailed in your invoice. Please notify F&W of any amendments prior to making payment. We take no responsibility for spelling mistakes.
  • By making payment you agree that all information as detailed in your invoice is true and correct. Your order will only be confirmed and cued for manufacturing once payment have been received. Once manufacturing have started any correction of errors, due to incorrect information contained in your invoice will be for your own account.
  • No orders will be sent out by F&W unless paid in full.
  • Once parcels are handed over to the courier company, F&W no longer accept responsibility for the condition or delivery of the parcel. F&W will not be held responsible for any delays in delivery caused by the courier company. You will be supplied with a weigh bill number to track your parcel as soon as your parcel have been sent.
  • In order to keep courier costs to a minimum, as a default no insurance is taken on parcels sent by F&W. Should you wish to include insurance on your parcel, please notify F&W. Any insurance costs will be for your own account.
  • F&W will not be held responsible for any damaged or loss caused by the courier company to any parcel. Any damages or losses will be for your own account. On insured parcels, the client will submit any claims directly to the courier company.
  • Delivery may take up to 72 hours in outlying areas or farms.
  • All orders will be sent out within 4 weeks after payment have been received.